Any questions about any of this?
Ring us and ask. We would far rather explain it than have you wondering.
Call 0818 44 55 66Everything you
are entitled to see
You get these without asking. They are here as well so you can read them before you ever contact us.
Terms of business
What we do, the agencies we hold, how we act for you and the basis on which we are appointed.
Read it →Summary of remuneration
How we are paid on each type of product, in euro as well as percentages.
Read it →Complaints procedure
What happens if something goes wrong, and how long each step takes.
Read it →Privacy notice
What information we hold about you, why we hold it, and how long we keep it.
Read it →Cookies
The cookies this website uses. We only use the ones needed to make it work.
Read it →Conflicts of interest
How we identify and manage any conflict between your interests and ours.
Read it →Complaints procedure
If you are unhappy with any part of our service, tell us. You can ring, write or email, and you can ask for it to be treated as a formal complaint.
If you are still not satisfied
You may refer your complaint to the Financial Services and Pensions Ombudsman, which is free of charge to you and independent of us. We will give you their contact details and explain the process at the point we issue our final response.
Ring and ask to speak to the director, or put it in writing. Either is fine, and you will not be treated any differently for making a complaint.
Data protection
Advising you means holding a certain amount of personal and financial information about you. We hold only what we need, for as long as we are required to, and we do not sell it to anybody.
You have the right to ask us what we hold about you, to have it corrected, and in most circumstances to have it deleted. Ask and we will deal with it. The full detail is in our privacy notice.
Calculators on this website run entirely in your browser. Nothing you type into one is sent to us or stored anywhere unless you specifically ask us to email you a breakdown.
